Support

If your having a problem with your Microclimate product there is no need to worry.

The likelihood is that your protection fuse has blown.  The fuse is designed to protect the thermostat against faults caused by either the heater or the bulb holder. Please refer to the fuse replacement guide in your user manual.

Also you can browse our troubleshooting guide below for each product.

If you are still having a problem please use the form to contact us and we will be able to help alternativly please call 01902 895351 between the hours of 7am-4.30pm Monday to Friday.

Troubleshooting Guide

Ministat

The LED on the Ministat is only illuminated when power is being sent to your heater.  It is normal operation or the LED to be off as this indicates that the set temperature has been achieved.  When more power is required from the heater the LED will illuminate.

If there is no power to the heat source check the fuse on your heaters plug.  Also check the fuse on the Ministats plug.  If the fuses are ok try turning the temperature up on the Ministat to see if the LED illuminates.

The thermostat controls the temperature at the tip of the probe. The probe should always be positioned in free air not touching a wall or surface.  If you would like to control a basking spot position the sensor in the basking zone.  If you would like to have more control over the thermal gradient then position the sensor in the middle of the enclosure with the heater at one end.  This will allow the temperature closer to the heater to be warmer than the set point and the area further from the heater to be cooler than the set point.

B Series

The B series are fitted with a protection fuse located on the left hand side of the thermostat.  The purpose of this fuse is to protect the thermostat agains surges which can be caused by worn out bulb holders, bad connections in the heater or a bulb blowing which drags its filament.  The fuse is a 5 amp FF ulta fast fuse and are avaliable in packs of 5 from Microclimate retailers. Use our dealer locator to find your nearest store.

The B series are fitted with a protection fuse located on the left hand side of the thermostat.  The purpose of this fuse is to protect the thermostat agains surges which can be caused by worn out bulb holders, bad connections in the heater or a bulb blowing which drags its filament.  The fuse is a 5 amp FF ulta fast fuse and are avaliable in packs of 5 from Microclimate retailers. Use our dealer locator to find your nearest store.

The thermostat controls the temperature at the tip of the probe. The probe should always be positioned in free air not touching a wall or surface.  If you would like to control a basking spot position the sensor in the basking zone.  If you would like to have more control over the thermal gradient then position the sensor in the middle of the enclosure with the heater at one end.  This will allow the temperature closer to the heater to be warmer than the set point and the area further from the heater to be cooler than the set point.

As the B series of thermostats are digital they have on board diagnostics. If the power LED is flashing this would indicate that the sensor has become damaged. This will then shut down power to the heater to prevent any over heating. Please contact us using the form below and we will be able to assist you further.

OLED

The menu is accessed by a short sharp press of the 2 buttons indicated.  If you hold the buttons in the menu will not open.  This is designed to be operated in a specific way to prevent anybody tampering with the settings of the unit.

The OLED thermostat is fitted with a protection fuse located on the left hand side of the thermostat.  The purpose of this fuse is to protect the thermostat agains surges which can be caused by worn out bulb holders, bad connections in the heater or a bulb blowing which drags its filament.  The fuse is a 5 amp FF ulta fast fuse and are avaliable in packs of 5 from Microclimate retailers. Use our dealer locator to find your nearest store.

The thermostat controls the temperature at the tip of the probe. The probe should always be positioned in free air not touching a wall or surface.  If you would like to control a basking spot position the sensor in the basking zone.  If you would like to have more control over the thermal gradient then position the sensor in the middle of the enclosure with the heater at one end.  This will allow the temperature closer to the heater to be warmer than the set point and the area further from the heater to be cooler than the set point.

If there is no power to the thermostat please check both of the thermostats fuses.  There is a fuse in the main plug for the thermostat, also the fuse located on the left hand side of the thermostat.

EVO

If the real time temperature display is no longer white and being displayed in Red/Blue it is an indication that an alarm has been triggered. If the display is Red the High temp alarm is active,  if the display is blue then the low temp alarm is active.  Check the values that you have set in the main settings.

The EVO thermostat is fitted with a protection fuse located on the rear of the main unit. The fuse only protects the yellow channel so the rest of the thermostat will continue to operate correctly.  The purpose of this fuse is to protect the thermostat agains surges which can be caused by worn out bulb holders, bad connections in the heater or a bulb blowing which drags its filament.  The fuse is a 5 amp FF ulta fast fuse and are avaliable in packs of 5 from Microclimate retailers. Use our dealer locator to find your nearest store.

The thermostat controls the temperature at the tip of the probe. The probe should always be positioned in free air not touching a wall or surface.  If you would like to control a basking spot position the sensor in the basking zone.  If you would like to have more control over the thermal gradient then position the sensor in the middle of the enclosure with the heater at one end.  This will allow the temperature closer to the heater to be warmer than the set point and the area further from the heater to be cooler than the set point.

If the touch screen becomes unresponsive there could be a couple of reasons for this.  If you have fitted a bracket to the unit it is possible that the screws have been tighten too tight causing pressure on the display.  There could also be a build up of dirt between the display and the plastic casing.  Try loosening the screws on the back ever so slightly to relieve the pressure and the display should now respond to touch.

EVO

If the real time temperature display is no longer white and being displayed in Red/Blue it is an indication that an alarm has been triggered. If the display is Red the High temp alarm is active,  if the display is blue then the low temp alarm is active.  Check the values that you have set in the main settings.

The EVO Lite thermostat is fitted with a protection fuse located on the rear of the main unit. The fuse only protects the yellow channel so the rest of the thermostat will continue to operate correctly.  The purpose of this fuse is to protect the thermostat agains surges which can be caused by worn out bulb holders, bad connections in the heater or a bulb blowing which drags its filament.  The fuse is a 5 amp FF ulta fast fuse and are avaliable in packs of 5 from Microclimate retailers. Use our dealer locator to find your nearest store.

The thermostat controls the temperature at the tip of the probe. The probe should always be positioned in free air not touching a wall or surface.  If you would like to control a basking spot position the sensor in the basking zone.  If you would like to have more control over the thermal gradient then position the sensor in the middle of the enclosure with the heater at one end.  This will allow the temperature closer to the heater to be warmer than the set point and the area further from the heater to be cooler than the set point.

If the touch screen becomes unresponsive there could be a couple of reasons for this.  If you have fitted a bracket to the unit it is possible that the screws have been tighten too tight causing pressure on the display.  There could also be a build up of dirt between the display and the plastic casing.  Try loosening the screws on the back ever so slightly to relieve the pressure and the display should now respond to touch.

Prime

The Prime 2  thermostat is fitted with 2 protection fuses located under the main lid of the unit. The fuses only protects the yellow channel or blue channel so the rest of the thermostat will continue to operate correctly. Please follow the fuse replacement instructions included with your thermostat.  The purpose of these fuses is to protect the thermostat agains surges which can be caused by worn out bulb holders, bad connections in the heater or a bulb blowing which drags its filament.  The fuses are a 5 amp FF ulta fast fuse and are avaliable in packs of 5 from Microclimate retailers. Use our dealer locator to find your nearest store.

The Prime is backed up with a CR2032 battery which over a period of time may need replacing.  Follow the fuse replacement instructions that came with your thermostat and you will see the battery located close to the fuses.  These batterys are avalaible from most supermarkets and electrical stores it is a standard ‘watch’ type battery.

The thermostat controls the temperature at the tip of the probe. The probe should always be positioned in free air not touching a wall or surface.  If you would like to control a basking spot position the sensor in the basking zone.  If you would like to have more control over the thermal gradient then position the sensor in the middle of the enclosure with the heater at one end.  This will allow the temperature closer to the heater to be warmer than the set point and the area further from the heater to be cooler than the set point.